facebook pixel

Shipping Policy

Last Updated: September 24th, 2025

At SOLDR, we aim to provide a seamless shipping experience for our customers. Below are the details about our shipping processes, policies, and your responsibilities.

1. Shipping Methods and Delivery Times

We offer multiple shipping options depending on your location. Delivery times may vary based on your courier choice and destination. Once your order has been shipped, you will receive tracking information, allowing you to monitor its progress.

2. Pre-orders

If our product is labeled as pre-order we have an "estimate delivery" time. We do our best to ensure that this delivery time is followed but please be aware that it is an estimation and that delays can happen. As a small company, we cannot keep our warehouses constantly stocked with all items. Therefore, there may be periods when we are out of stock, and we need to restock our warehouses by sending additional containers from the production batch.

Please be aware that pre-order delivery times are more uncertain, as we must wait for the production batch to arrive at our warehouses before we can begin fulfilling orders. Delivery times for pre-orders are estimates only, and we cannot guarantee specific dates due to factors such as:

  • Fluctuations in international logistics
  • Political events and port congestion
  • Tariffs and other shipping disruptions

We commit to communicating with you as soon as we have better estimates. The only time we can guarantee a specific delivery date is once the order has left the warehouse, at which point we will send you a tracking email with courier details.

3. Lost Packages Due to Theft

While SOLDR is not responsible for packages lost due to theft or courier mishandling, we recommend you contact the courier immediately for assistance.

Important Note: On our webstore, you cannot select “Parcel Points” directly during checkout. However, you can contact the courier directly using the tracking information provided in your confirmation email to request delivery to a parcel point. For delivery issues, please reach out to the courier for support.

4. Incorrect Address Provided by Customer

If you’ve entered an incorrect address when placing an order, it is your responsibility to cancel the order or edit your shipping address (you can find a button in your order confirmation email that leads to "view order" where you can cancel your order or change address).You can also contact us at support@soldr.pro but we recommend that you use the approach above since we might have a timezone difference. If the order has already been shipped to the incorrect address, we cannot change the delivery address retroactively. In this case, you will need to:

  • Contact the courier using the tracking information provided in the shipping confirmation email to request the package be redirected to a parcel point. You can then either pick it up or wait for it to be returned to us and we can send you a new order.

If the package is delivered to the wrong address, we are not liable for any losses or damages. You will need to resolve the issue directly with the person at the incorrect address or the courier. In most cases, the courier should not deliver to an address where the recipient’s name does not match the customer name.

If the package is returned to us, we will resend it to the correct address, but you will be responsible for the additional shipping costs.

5. Unclaimed or Returned Packages

If your SOLDR is returned to us because it was not picked up from the courier, you will be responsible for any additional shipping costs to resend the item. Please ensure that you are available to pick up your package or that the courier has the correct delivery information to avoid extra charges.

6. Lost Package Due to Courier Mistakes

If your package is lost due to a courier mistake, please contact both the courier and us immediately. We will need a notification from the courier confirming that the package is lost. Once we receive confirmation and the courier accepts responsibility, we can send a replacement order.

7. Shipping Costs and Liabilities

  • Return Shipping: SOLDR will cover return shipping costs when the return is due to damage or error on our part. For all other returns, the customer is responsible.
  • Additional Shipping Fees: If a package is returned due to unclaimed status or incorrect address, the customer is responsible for any additional shipping costs for reshipment.

8. Shipping Issues and Delivery Problems

If you experience delivery issues (e.g., delays, lost packages), please contact the courier directly using your tracking information. If the issue is not resolved through the courier, contact us for assistance.

9. Your Consent

By using our website and placing an order, you consent to the terms outlined in this Shipping Policy.

10. Changes to Shipping Policy

We may update or modify this Shipping Policy from time to time. Any changes will be posted on this page, and we recommend that you review it periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding shipping, or if you encounter issues with your delivery, please contact us at: